Funny chats from customer service

I stated on website that I offer design services ONLINE only, despite of this, a customer contacted me to design a floor plan in AutoCAD for a restaurant, without indicating location or that I MUST come to his location (Singapore) and take measurements, after I explained that I cannot fly to Singapore just for that, he posted public messages on website calling me rude and racist. Apparently he been aware that I am foreigner, called me to go in Singapore PURPOSELY to test my reaction for a service that I cannot do, to have a reason to INSULT me!

Someone asked a series of random questions. I told that the chat should be used ONLY if you need help regarding my products or services… they returned few days later, with so-called help request “I want to move in North Korea / I want to buy a house in North Korea / please help me” (you must have serious mental illness to be willing to live in North Korea, even in this case, you CANNOT BUY houses, all real estate is owned by government).

Moreover, he / she / they started multiple chats in same minute (you can see in the below chatlogs, minute and second each chat is started), asking same or different questions simultaneously in multiple chat windows, keeping me busy and difficult to answer all, and… they blame me for bad customer service… LOL!

I made this website intended to showcase my works and promote my services. I am usually contacted by people interested in paying me for a service or free consultation. After few minutes of talking with the below person, I realized that he NOT interested in my services but is looking for referrals for HIS interior design services, unfortunately I do not know how I can find customers from him since he is specialized in luxury stuff than regular people cannot afford, and we have interior designers in our country too.

He is asking me for “permission to leave my website” then say that will never visit my website again! WTF is wrong with some people?

Non-sense childish conversation, he ADMITS that came on my website for purpose of annoying me, but after few minutes he appears to have a fair knowledge about webdesign and WordPress, so I guess that is not really a child.

This customer ask me for a database of postal codes for HDB blocks. I already compiled a Database of HDB blocks but without postal codes and I tell him that at this moment I don’t have time to add postal codes, then he say that would be OK street name and block number only, I sent him a link to what I have, even if is NOT what he is looking for… he says FORGET IT and blame me that “I am not willing to listen him” and “I don’t send him what I have”.

He also say that already have a database but don’t answer what he have more exactly and from where he got it. He is talking very fast so I did not had time to ask him for explanations.

Would YOU help someone addressing you with a lot of profanity words? I try to be nice with everyone, including angry people because had cases with people swearing then turned into customers (example), but the following one keep swearing me that I can’t help… is not clear what help he needed.

After I designed first sketch, he asked me to design also detailed architectural drawings and 3D design, which takek more than 10 hours of work, so would have been a $250 project, but he say “there is no condition for paying” = how you can be so idiot?

This is funny… someone thinks that a stranger talking via internet can tell him length and width of his 90 sqm land.

A very BIG TROLL spamming me non-sense messages repeatedly, disturbing from doing my work, or when I am chatting with someone else (which may be a customer, business collaboration, serious chat, etc), if this troll is typing messages every second, I hear incoming message beeps every second and I may miss when the other person has typed something important.

Then, the TROLL asked me where I posted the chat, despite that I did NOT posted it as I do NOT like to publish too many funny chats and damage my serious website with them… he insisted to have his chat featured on my website to show to friends.

For 1 hour he/she tried to convince me that HDB will die, that after 2015 construction of new flats will slow down and stop some day due of limited land, HDB resale prices will rise, etc. He should have posted a PUBLIC comment on website to share his “realistic” thoughts to everyone… but nooo, he is wasting his time telling his non-sense just to me, wasting my time too. I do not understand the scope of conversation, what he actually wanted from me?

See also 2012-12-12 chat where people told me that is RUDE to start a chat by asking questions about personal life, without presenting yourself or informing what are YOU looking for. I was advised to ignore such people as they are NOT going to be customers, they just intrude into personal life.

ARE YOU SURE that every one asking such questions do not want any real thing? Look at the following chat, visitor started chat by saying “sucky website” then chat had an unexpected professional turnout… (although it might have been a PRANK)

I don’t understand this visitor… he came at me (architectural designer) to ask me to design a website for him because he deleted his website (and what makes him thinking that I am good person to design someone else’s website FOR FREE?). If he had a website and deleted accidentally, he should redesign it as did before. I think that I replied nicely but he say that I try to annoy him.

I provided customer a SAMPLE Excel database and… he may have tried to help me with a suggestion to indicate column headers on website so customers won’t need to download samples (he might not had Excel installed) but the way he addressed me left me in confusion!

WTF!! I am designer working in architecture field…. and this guy hire me to design a website for him despite that I have NOT stated anywhere that I offer webdesign services! He is first asking my price, then offering $400, but not explaining exactly what he wants!

For people saying that I should treat everyone like a potential customer: see here best example of a person who contacted me just for friendship!

This customer is CRAZY! Using a rude and harsh language, nonsense critics, suggesting things that I was already doing and contradicting himself.

A student ask me for help, but do not ask any precise questions, I wait for him to ask a proper question, but he looks worried that I do not answer… but what I COULD answer?

This chat is unusual and crazy! First, imagine someone coming to your store and ask for price without choosing a product! Second, he is asking me to design a house in only 10 sqm. Third, after he asked my help, he say that I can’t help and himself have a better solution.